If your network — or even a part of it — goes down, that translates into lost productivity, decreased customer service and satisfaction, and ultimately, reduced profits. That's why, every day, all day, our AccuLive manages the 24x7 demands of hundreds of networks and IT applications for a wide variety of industries, delivering:
- Significant reduction in downtime
- Immediate management of incidents occurring around the clock
- Increased productivity and job satisfaction for your network and IT support staff
- Increased end-user / customer satisfaction
Our services include lightning-fast issue resolution.
When something — anything — arises that may interrupt your network and service availability, we find the root cause and report and, depending on your needs, resolve the matter before your customers — and often your employees — even know it happened.
Through a highly streamlined and refined system of people, processes, and technology. We detect, classify, and record every service-affecting event that occurs, leveraging our knowledge and experience to respond appropriately. As part of the support process, the 24x7 Service Desk executes notification and rapid restoration activities by triaging with our skilled engineers and external suppliers such as carriers and equipment vendors.
Beyond our state-of-the-art software and technology, AccuLive is staffed — 24x7 — with a team of experienced support professionals. Only AccuTech International provides a level of customization that is tailor-made to meet the needs of your infrastructure, your staff, and your budget.
We only report on what makes sense — whether it's every incident, or only major alarms. Depending on the selected level of service, our staff can merely report or troubleshoot or escalate — either to our expert staff or yours. We'll do what works best for your business. And getting started is easy — we'll walk you through every step of the way.
Break the "vicious cycle" of network failures with our 24x7 AccuLive monitoring and reporting solutions.