Financial institutions are especially heavy users of IT systems and IT services. The financial world has been almost completely redefined by computers and their impact on the world economy. Banking transactions that used to take weeks or that were impossible can now be handled within a single day, using computers and information technology to link financial institutions on opposite sides of the globe and allowing them to safely and securely do business together.
Credit unions have taken information systems to heart, and are now a heavy user of IT services. Credit unions, like other financial organizations, create and utilize enormous volumes of data every day. An ordinary individual customer may conduct a dozen transactions with their credit union on a daily basis, paying bills, depositing paychecks, withdrawing cash, etc. All of these transactions – to say nothing of the thousands or even millions of transactions that will be posted by one of the credit union’s large customers - go through an information system for processing and handling. Such systems must be reliable and user-friendly so that the credit union’s customers will have a positive experience.
Credit unions thus need a reliable and effective IT department to provide the IT services that the credit union’s operations depend upon. The IT department may be internal to the credit union, or it may be a company hired to provide these services as a vendor or contractor. The IT services contractor or department will need to install applications for end-users, configure applications on the server side, build and maintain computer networks, create hardware/software solutions to deal with the credit union’s specific problems, and implement databases to track the credit union’s customer and financial data.
Some of the typical services provided by AccuTech International include:
Application hosting – AccuTech will provide the server hardware and ongoing maintenance for the credit union’s online applications, like online banking programs.
Call center management – AccuTech will manage a help desk for a credit union’s online banking program.
Hardware maintenance – AccuTech maintains and repairs the computer hardware for the credit union, for example, by conducting periodic maintenance on the teller’s display screens or the credit manager’s PC.
Recovery management – AccuTech helps implement a recovery plan for the credit union in the case of data loss or theft.