Why pay for a full time Information Technology (IT) specialist when your IT support needs only require a part time specialist?
You don’t have to wait for a repair technician to drive to your site. With our state of the art remote management center we can solve several issues 24 hours a day without stepping foot into your building.
How does AccuTech International handle remote management for their clients and what is remote management?
Remote management is the art and science of controlling a PC or computer system from another system over a network connection. Remote management software is extremely useful in administering server farms, performing technical support for an end-user at a remote location, or running a number of different computer systems with only one input device and monitor.
In order for a system to be compatible with remote management, it needs to have a persistent network connection that does not require a local initiation. That is, a system that requires a user to start the connection (such as a dialup Internet connection) is not really manageable remotely; if someone has to be there to turn on the connection, that same someone might as well do whatever task it is that needs to be handled. Previous generations of remote management software have worked over the telephone network or other wired connection, but nearly all remote management today is done over the Internet using the TCP/IP protocol.
The host computer (the one to be managed remotely) needs to install and run a special software package before remote management can be accomplished, although some operating systems provide rudimentary remote management capability built-in. Even those systems must be configured, however. Remote management also requires that the client computer (the one from which the remote management will take place) be connected to the Internet, and that the IP address of the host computer is known.
Built-in remote management systems are available on systems running the Windows Server, Windows XP, and Windows Vista operating systems. Apple and Linux systems also have remote management systems built in. These built-in systems are often functional enough to allow casual remote management (for example, logging in to a home computer system from work in order to launch an application, change a setting, or check e-mail) but are not generally robust enough to serve as full-fledged management packages.
The most common tool for robust remote administration is a package called VNC. VNC has the advantage of working across all major platforms and is also available for free in a variety of implementations. Other packages commonly in use include Radmin, which provides secure password control and file sharing, and Desktop Authority, which also supports clients running on older software packages.
It is possible to run remote management software from wireless devices such as the Blackberry or mobile phones. These applications do not usually permit the full range of remote management capabilities due to screen display limitations (it’s hard to show a 1024x768 remote desktop on a screen 300x200 pixels in size) but some limited functionality is available, for example, to remotely restart or shut down machines or examine system logs for diagnostic purposes.
Learning about remote management can be somewhat involved, however, and businesses or installations planning extensive remote management of their systems should consult with AccuTech International. AccuTech is a great choice for remote management consulting…Call or e-mail today for more information!